Why Is My Dexcom Transmitter Not Connecting to My Omnipod 5

If you are experiencing issues with the connection between your Dexcom transmitter and your Omnipod 5 pod, there are a few steps you can take to troubleshoot the problem. In this article, we will discuss the reasons why your Dexcom transmitter may not be connecting to your Omnipod 5 pod and provide steps to resolve the issue.

1. Reason 1: Dexcom Transmitter Not Pairing
2. Reason 2: Dexcom Transmitter Not Connecting to the Pump
3. How Long Does Omnipod 5 Take to Connect to Your Transmitter
4. Contact Support
5. Tips and Conclusion

Reason 1: Dexcom Transmitter Not Pairing

The first possible reason your Dexcom transmitter is not connecting to your Omnipod 5 pod is that it may not be pairing correctly. To check if your transmitter is paired correctly, follow these steps:

1. Check your phone's Bluetooth settings to see if your Dexcom transmitter appears in the list of paired devices. If it does not, move on to step 2.
2. Delete all previously paired devices from your phone.
3. Go to the Dexcom app settings and delete the transmitter serial number.
4. Re-enter the transmitter serial number and repeat the transmitter pairing process.

Reason 2: Dexcom Transmitter Not Connecting to the Pump

Another possible reason your Dexcom transmitter is failing to connect to your Omnipod 5 pod is that the pump and transmitter are not on the same side of your body. Make sure the pump and transmitter are both on the same side of your body, and that the pump screen is facing away from your body.

If you are having trouble pairing your Dexcom transmitter with your t:slim X2 insulin pump, try deleting and re-entering the transmitter ID again.

How Long Does Omnipod 5 Take to Connect to Your Transmitter

The process of connecting your Omnipod 5 pod to your Dexcom transmitter can take some time. Your app will show "Automated Mode: Limited" until the connection is complete, which can take up to 20 minutes.

Contact Support

If you have tried the above steps and are still experiencing issues with the connection between your Dexcom transmitter and your Omnipod 5 pod, contact Insulet at (800) 591-3455 for troubleshooting. If your Dexcom transmitter fails to pair with both the Omnipod 5 pod and the Dexcom app, contact Dexcom for support.

Tips and Conclusion

To ensure a successful connection between your Dexcom transmitter and your Omnipod 5 pod, make sure both devices are on the same side of your body. If you experience any difficulties with the connection, follow the above steps to troubleshoot the issue. The process can take up to 20 minutes, so be patient during the connection process. Lastly, if the issue persists, do not hesitate to contact support for further assistance.